A member-care agent, grounded in data

An agent that, on each incoming request, checks the real account status and the official information, then drops a reply draft in the studio's voice.

  • Business-tool API for real-time account status
  • Sourced RAG over official terms and site content
  • Few-shot tone matching on past replies, no-auto-send guardrail, human escalation
  • Coupled SEO/GEO visibility layer (our visibility loop)

Tech Stack

Claude, business API, sourced RAG, tone few-shot, no-send guardrail, visibility loop

The challenge

Handle member requests (cancellations, memberships, practical questions) fast and well, with no generic reply and no mistake about the real account status, in a high-relationship-volume business.

Result

Faster, accurate, on-brand replies without ever losing control of the send, plus better upstream capture.

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