A member-care agent, grounded in data
An agent that, on each incoming request, checks the real account status and the official information, then drops a reply draft in the studio's voice.
- Business-tool API for real-time account status
- Sourced RAG over official terms and site content
- Few-shot tone matching on past replies, no-auto-send guardrail, human escalation
- Coupled SEO/GEO visibility layer (our visibility loop)
Tech Stack
The challenge
Handle member requests (cancellations, memberships, practical questions) fast and well, with no generic reply and no mistake about the real account status, in a high-relationship-volume business.
Result
Faster, accurate, on-brand replies without ever losing control of the send, plus better upstream capture.
More projects
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